Nilam Zala
About Nilam Zala
Nilam Zala is a Senior Customer Success Manager at Automation Anywhere, with extensive experience in customer success management, business coordination, and analytics.
Current Title and Role
Nilam Zala currently holds the position of Senior Customer Success Manager at Automation Anywhere. She works in Vadodara, Gujarat, India, and operates remotely. This role indicates that she is responsible for ensuring customer satisfaction and success with the company's products and services.
Professional Experience at Automation Anywhere
Nilam Zala has been with Automation Anywhere for several years, first as a Customer Success Manager from 2022 to 2024 and now as a Senior Customer Success Manager. Her role priorities likely include managing customer relationships, facilitating solutions, and driving product adoption to ensure customer success and satisfaction.
Previous Roles at Exxat
Prior to joining Automation Anywhere, Nilam Zala worked at Exxat. She served as an Assistant Manager in 2022 and previously as a Business Coordinator from 2019 to 2021. These roles suggest that she was involved in managing business operations and coordination activities, refining her project management and team coordination skills.
Experience at Tata Consultancy Services (TCS)
Nilam has an extensive history with Tata Consultancy Services, holding multiple positions from 2012 to 2019. Her roles included System Engineer (Analytics and Insights KPO), Team Lead, Single Point of Contact (SPOC) and Subject Matter Expert (SME) for Unilever, and Process Associate. This diverse experience within TCS underscores her expertise in analytics, leadership, and project management.
Early Career and Education
Nilam began her career in the customer service industry at Etech Global Services as a Telesales Representative and Quality Analyst from 2010 to 2011. She holds a Bachelor of Commerce degree from Maharaja Sayajirao University of Baroda and a Diploma in Hospitality Administration/Management from Annamalai University. She is also a certified Green Belt in Lean Six Sigma, indicating her proficiency in process improvement and quality management.