Pankaj Bhardwaj
About Pankaj Bhardwaj
Pankaj Bhardwaj is the Senior Vice President of Customer Support at Automation Anywhere and a Board Member for Support Services at TSIA, with a rich history of leadership roles in global technical support.
Title
Pankaj Bhardwaj holds the position of Senior Vice President of Customer Support at Automation Anywhere. He also serves as a Board Member for Support Services at TSIA.
Current Roles
Currently, Pankaj Bhardwaj is the Senior Vice President of Customer Support at Automation Anywhere, situated in San Jose, California, United States. Alongside this, he is a Board Member for Support Services at TSIA.
Past Experience
Pankaj Bhardwaj has held various leadership roles throughout his career. He worked at PowerSchool as Group Vice President of Global Technical Support between 2021 to 2022 and as Vice President of Technical Support from 2018 to 2021. Prior to that, he was Vice President of Customer Success at GitHub in 2018 and Vice President of Global Technical Support at Sprinklr from 2017 to 2018. He also worked at Apttus as Vice President of Global Technical Support & Managed Services from 2015 to 2017, and at salesforce.com as Vice President of Global Technical Support from 2012 to 2014. Bhardwaj also held the role of Vice President, Worldwide Support Services at Raytheon/Websense from 2007 to 2012. Additionally, he worked at BEA Systems, which was acquired by Oracle, as Senior Director of Worldwide Backline Customer Support and had extensive experience at Tumbleweed Communications, starting as Senior Director of Global Support & IT and being promoted to Vice President of Global Support & IT.
Education and Expertise
Pankaj Bhardwaj possesses a Master of Science degree in Mechanical Engineering from the University of Alabama (1993-1996) and a Bachelor of Science degree in Mechanical Engineering from the University of Madras (1988-1992). He attended the Executive Leadership Program at the University of California, Berkeley, Haas School of Business in 2007.
Achievements
Pankaj Bhardwaj successfully led major initiatives including the implementation of Cloud Computing, security, and enterprise applications infrastructure product support on a global scale. He built and managed a global support organization that effectively handled multiple product lines and supported over 15,000 enterprise customers across diverse sectors such as Banking, Insurance, Healthcare, and Government. Bhardwaj achieved an impressive 95% customer retention rate and generated 80% of revenue from the existing customer base through superior support services. His expertise encompasses deep technical knowledge, leadership, P&L Management of Support services, and project management, among others.