Paul Donaldson
About Paul Donaldson
Paul Donaldson is the Senior Vice President of Customer Success and Professional Services - EMEA at Automation Anywhere, based in London, England.
Current Role at Automation Anywhere
Paul Donaldson serves as the Senior Vice President of Customer Success and Professional Services - EMEA at Automation Anywhere. Based in London, England, he operates in a hybrid work arrangement. Donaldson began this role in February 2024, bringing his extensive experience in leading customer success and professional services teams to this position.
Previous Experience with Automation Anywhere
Before his current role, Paul Donaldson held various senior positions at Automation Anywhere. From 2022 to 2024, he was the Senior Vice President of Professional Services - Global in the United Kingdom. Prior to that, he served as the Senior Vice President of Customer Success - EMEA from 2020 to 2023 in London. In these roles, Donaldson demonstrated his capabilities in managing professional services and customer success initiatives.
Leadership Roles in Intelligent Automation
Paul Donaldson has extensive experience in intelligent automation and process improvement, having occupied leadership roles at various companies. At ISG, he was the Practice Lead for Intelligent Automation/RPA - EMEA from 2015 to 2017. He also served as the Group Head of Automation (RPA) & Process Black Belt at Xchanging from 2012 to 2015. These roles involved implementing Six Sigma methodologies and advancing automation strategies within organizations.
Career in Business Intelligence and Marketing
Donaldson's career spans across different fields including business intelligence and marketing. From 2008 to 2012, he was the Service Manager for Business Intelligence at Xchanging in Kent/London. Before that, he was the Operations Director at Matador Intelligence Limited in London from 2006 to 2008 and the Client Services Manager at FDS Fieldforce Marketing from 2000 to 2006.
Educational Background in Marketing and Business
Paul Donaldson holds a Bachelor of Arts (B.A.) in Marketing, which he achieved after studying from 1998 to 2000. He also studied Business and Finance, earning a Higher National Diploma from Canterbury College between 1995 and 1997. His strong educational foundation has been instrumental in his professional development and expertise in areas like automation and process improvement.