Prateek Katoch
About Prateek Katoch
Prateek Katoch is a Senior Manager of Customer Success at Automation Anywhere, overseeing enterprise accounts in North America.
Current Position at Automation Anywhere
Prateek Katoch currently holds the position of Senior Manager, Customer Success (Enterprise Accounts – North America) at Automation Anywhere. He is based in San Jose, California, United States. In this role, he manages over $10 million in annual recurring revenue for strategic enterprise accounts in North America. His responsibilities include overseeing the entire customer relationship lifecycle from pre-sale to post-sale, ensuring customer retention and expansion.
Previous Experience at Infosys
Prateek Katoch worked at Infosys as an Associate Consultant in the BPM-Enterprise Application Integration sector from 2011 to 2014. During his three-year tenure in the Hyderabad Area, India, he honed his skills in enterprise application integration and business process management.
Experience at ICICI Bank
In 2011, Prateek Katoch served as a Relationship Manager for the Elite Trade Relationship Group, SMB Markets at ICICI Bank for seven months. Based in the Mumbai Area, India, he was responsible for managing relationships with small and medium-sized business clients.
Educational Background
Prateek Katoch achieved a Master of Business Administration (MBA) with a focus on Sales and Marketing from Nirma University in Ahmedabad, Gujarat, India, between 2009 and 2011. Prior to that, he completed a Bachelor of Business Administration (B.B.A.) in Sales and Marketing from Panjab University from 2007 to 2009.
Customer Success Initiatives
At Automation Anywhere, Prateek Katoch is deeply involved in driving customer success through the adoption and utilization of Robotic Process Automation products. He collaborates closely with cross-functional teams—such as Sales, Sales Engineering, Pre-sales, Professional Services, Product Management, and Marketing—to deliver value-oriented processes and tools. He creates success plans that define business outcomes, identify stakeholders, set milestones, and manage risks. As a customer advocate and coach, he focuses on platform optimization and sharing best practices to increase customer engagement and adoption.