Pratheesh Krishna
About Pratheesh Krishna
Pratheesh Krishna is an Escalation Lead at Automation Anywhere in Bengaluru, with over a decade of experience in the IT industry.
Current Role at Automation Anywhere
Pratheesh Krishna is currently serving as an Escalation Lead at Automation Anywhere in Bengaluru, Karnataka, India. In this role, he is responsible for managing and resolving critical issues that arise, ensuring smooth operations and customer satisfaction. His expertise in escalations management is leveraged to handle complex situations promptly and efficiently.
Previous Experience at HCL Technologies
Pratheesh worked as a Technical Consultant at HCL Technologies from 2016 to 2021 in Bangalore. During his five-year tenure, he was involved in various technical projects and provided consultancy services that were critical for the successful deployment and maintenance of IT systems. His role required a strong understanding of technical requirements and the ability to translate them into executable solutions.
Career at Vodafone Global Services
From 2014 to 2016, Pratheesh Krishna served as a Senior Executive at Vodafone Global Services Private Limited in Bangalore. For two years, he played a key role in IT service management, contributing to the continuous improvement and efficiency of IT operations. This position allowed him to further hone his skills in ITIL practices and requirements analysis.
Early Career at CGI
Pratheesh began his IT career at CGI, where he worked as an IT Consultant from 2012 to 2014 in Bangalore. In this role, he focused on providing IT consultancy and support services, gaining valuable experience in the information technology sector. His work also involved solving technical problems and implementing IT solutions that met client needs.
Educational Background and Expertise
Pratheesh Krishna graduated from the University of Kerala with a Bachelor's Degree in Computer Science Engineering from 2007 to 2011. His academic background laid the foundation for his expertise in IT service management, specifically ITIL, and requirements analysis. His education has been a critical factor in his ability to understand complex technical issues and devise effective solutions.