Premangshu Nag
About Premangshu Nag
Premangshu Nag is the Director of Customer Operations at Automation Anywhere in Bangalore, with extensive experience in customer success, support, and project management across multiple companies.
Current Position at Automation Anywhere
Premangshu Nag is the Director of Customer Operations at Automation Anywhere, based in Bangalore Urban, Karnataka, India. His role involves overseeing customer operations, ensuring alignment of processes, people, and technology to enhance the customer experience and support. His contributions focus on optimizing support structures and facilitating continuous improvement to meet enterprise-wide goals.
Previous Roles at MetricStream
Premangshu Nag served in multiple roles at MetricStream from 2014 to 2021. He was the Director of Customer Success and Support, a Senior Manager, and a Service Portfolio Manager. During his tenure, he managed large-scale support and operations teams, directed customer success initiatives, and implemented strategies for service improvement. His extensive experience enabled him to handle complex escalations and engineering management.
Background in Project Management
With over a decade of experience in project management, Premangshu Nag held positions such as Project Manager at Target and Technical Project Manager at IBM. His expertise includes leading multi-million dollar programs, guiding large cross-functional teams, and resolving intricate business and technical issues. He also started his career as a Software Engineer focused on application support at Patni Computer System.
Educational Background
Premangshu Nag holds a Master's Degree in Business Administration and Management from the Indian Institute of Management, Kozhikode, completed in 2014. He also earned a Bachelor's Degree in Metallurgy from the National Institute of Technology Durgapur in 2001. Additionally, he is certified in Project Management (PMP) from the Project Management Institute, bolstering his expertise in project and operational leadership.
Technical Proficiencies
Premangshu Nag has extensive experience with a range of technologies, including iOS, Oracle, Java, J2EE, SQL Server, cloud computing, WebSphere, Linux, storage solutions, and networking. His technical acumen allows him to effectively align and manage technology-driven support and operations processes across diverse platforms.