Pritesh Contractor
About Pritesh Contractor
Pritesh Contractor is a Product Trainer at Automation Anywhere with extensive experience in technical support and team management.
Title
Pritesh Contractor holds the position of Product Trainer at Automation Anywhere. Since July 1, 2015, he has been responsible for providing comprehensive end-to-end technical product training globally. His role involves ensuring that trainees are scored and certified for the product, which contributes to their professional development and mastery of the subject matter.
Company
Pritesh Contractor is currently working at Automation Anywhere, a company known for its expertise in robotic process automation (RPA) software. At Automation Anywhere, Pritesh plays a vital role in training clients and partners on how to effectively utilize the company's automation solutions. His work includes closely collaborating with clients to address specific issues, enhancing the overall customer experience.
Education and Expertise
Pritesh Contractor completed his MSc. in Computing from London Metropolitan University in 2008. Prior to that, he earned a Bachelor’s degree in Computer Engineering from Vishwakarma IIT Engineer College, Chandkheda, in 2006. His formal education in computer science laid a strong foundation for his career in technical support and training. He leverages this academic knowledge in his current role, along with over 6 years of experience in client relationship management, team management, resource management, SLA management, training management, and quality assurance.
Background
Before joining Automation Anywhere, Pritesh Contractor held significant roles in technical support and implementation. From 2013 to 2015, he was a Technical Support Team Lead at Designmate India Pvt Ltd in Ahmedabad, Gujarat. Before that, he worked as a Sr Implementation Engineer/Team Lead (Technical Support) at CIMCON Software, Inc. from 2009 to 2013. These roles equipped him with a robust skill set in technical problem-solving and team leadership, which he continues to utilize in his current position.
Responsibilities and Experience
With over six years in various management roles, Pritesh Contractor has a comprehensive understanding of operations in client relationship management, team management, resource management, SLA management, training management, and quality assurance. In his role as a Product Trainer at Automation Anywhere, he employs these skills to ensure effective training sessions and continuous improvement. Pritesh is also responsible for evaluating the effectiveness of training through various assessment methods, aiming to enhance the learning experience for all trainees.