Roberto Luzardo
About Roberto Luzardo
Roberto Luzardo is a Technical Account Manager at Automation Anywhere in the Austin, Texas Metropolitan Area, with extensive experience in technical support and quality assurance roles at Meta and Hewlett Packard Enterprise.
Current Role at Automation Anywhere
Roberto Luzardo is currently employed as a Technical Account Manager at Automation Anywhere, located in the Austin, Texas Metropolitan Area. In this role, he oversees the technical relationship with key accounts, ensuring successful deployment and adoption of Automation Anywhere's solutions.
Previous Experience at Meta
From 2020 to 2022, Roberto Luzardo worked at Meta as an Enterprise Support Analyst and Technical Account Manager. During his tenure at Meta, he established a partnership between the Workplace Operations and QA teams to identify customer pain points and create an escalation path to senior executives. Additionally, he led an initiative to enhance the organizational climate survey results for the Enterprise Support Organization. He also played a crucial role in shaping the Enterprise Technical Support Analyst role and coached new hires and less experienced support agents.
Experience at Hewlett Packard Enterprise
Roberto Luzardo served Hewlett Packard Enterprise in various capacities over several years. From 2020, he was a Customer Success QA Lead for six months. Prior to this, he held the position of QA Lead from 2018 to 2020 in Austin, TX, and from 2013 to 2018 in the Houston, Texas Area. During his earlier tenure, he was a Software Architect/Product Owner in Porto Alegre, Brazil in 2013 and a Test Engineering Manager/QA Lead from 2008 to 2012. He initially joined HP as a QA Lead from 2006 to 2007 in Porto Alegre.
Educational Background
Roberto Luzardo holds a Master of Business Administration (MBA) in IT Management from FGV - Fundação Getulio Vargas, completed between 2011 and 2013. He also earned a Bachelor of Science (BS) degree in Computer Science from Pontifícia Universidade Católica do Rio Grande do Sul, where he studied from 2001 to 2005.
Skills and Methodologies at Meta
Roberto Luzardo applied and developed various skills during his tenure at Meta, including Agile Methodologies, Testing, Software Development, Customer Success, Technical Support, and Automation. His expertise in these areas contributed to the successful execution of his responsibilities and initiatives.