Ryoko Yamashita
About Ryoko Yamashita
Ryoko Yamashita is a Senior Technical Support Engineer at Automation Anywhere with over 20 years of experience in technical support and IT roles.
Current Role at Automation Anywhere
Ryoko Yamashita serves as a Senior Technical Support Engineer at Automation Anywhere. She joined the company in June 2019, bringing with her extensive experience in technical support. In this role, she is responsible for providing advanced technical assistance, addressing complex issues, and ensuring customer satisfaction.
Previous Experience at Staff Service Holdings Co., Ltd.
Before joining Automation Anywhere, Ryoko Yamashita worked at Staff Service Holdings Co., Ltd. as a Principal Technical Support Engineer. Her tenure at the company lasted from 2014 to 2019 for five years. During her time there, she honed her expertise in technical support, managing intricate technical queries, and supporting various IT operations.
Technical Support Engineer at Sophos K.K Japan
Ryoko Yamashita spent four years at Sophos K.K Japan, from 2007 to 2011, working as a Technical Support Engineer. In this role, she was responsible for diagnosing and resolving technical issues, providing customer support, and implementing solutions to mitigate future technical problems.
IT Helpdesk Experience at Pasona Tech
Ryoko Yamashita worked as an IT Helpdesk at Pasona Tech from 2002 to 2005. For three years, she was responsible for providing front-line IT support, managing helpdesk tickets, and ensuring seamless IT operations. Her experience at Pasona Tech laid the foundation for her career in technical support.
Educational Background
Ryoko Yamashita studied at Herzing College from 2000 to 2001 for one year. Her education provided her with the technical skills and knowledge that have supported her extensive career in IT and technical support.