Simon Hoo
About Simon Hoo
Simon Hoo is a Field Escalation Engineer at Automation Anywhere and a Technical Support Engineer at McAfee, with extensive experience in system engineering and management in both the United States and Singapore.
Title
Simon Hoo holds the position of Field Escalation Engineer at Automation Anywhere and concurrently serves as a Technical Support Engineer at Mcafee. His role as a Field Escalation Engineer at Automation Anywhere is based in San Jose, California, while his position at Mcafee is located in Santa Clara, California.
Current Employment at Automation Anywhere
Simon Hoo has been working at Automation Anywhere since October 2019 as a Field Escalation Engineer. Automation Anywhere is situated in San Jose, California. In this role, he addresses field-related technical issues, ensuring that customers receive timely resolution for their escalations. His responsibilities likely involve providing advanced technical support, coordinating between teams, and engaging in problem-solving to enhance customer satisfaction.
Current Employment at Mcafee
Simon Hoo is currently employed at Mcafee as a Technical Support Engineer. Based in Santa Clara, California, he is responsible for offering high-level technical support, troubleshooting, and ensuring user issues are resolved efficiently. His role requires a deep understanding of Mcafee’s products and services, along with the capability to work independently and manage complex technical problems.
Past Experience
Simon Hoo has accumulated extensive experience in system engineering and management roles over more than a decade. He previously worked at Sky & F Pte Ltd as a System Engineer from 2014 to 2017 in Singapore. Before that, he served as System Manager at Direct System Integration Pte from 2010 to 2014. His early career included positions such as System Engineer at Toppan Management Systems (S) Pte Ltd from 2005 to 2010 in Singapore and at Verint-systems in Melville, New York.
International Work Experience
Simon Hoo has professional experience in both the United States and Singapore. His roles have varied from system engineering to technical support and system management. Working in international locations has likely provided him with diverse cultural and professional insights, enhancing his ability to adapt and excel in different work environments.