Smita Biswas
About Smita Biswas
Smita Biswas is a Documentation Manager at Automation Anywhere in San Jose, California, with extensive experience in technical writing and information development.
Title
Smita Biswas holds the title of Documentation Manager.
Current Role at Automation Anywhere
Smita Biswas is currently working at Automation Anywhere as a Documentation Manager in San Jose, California, United States. She is responsible for migrating, publishing, and maintaining content on various platforms. Her role involves working in an agile environment and ensuring the delivery of high-quality documentation solutions.
Previous Role at Automation Anywhere
Between 2018 and 2021, Smita Biswas worked at Automation Anywhere as a Staff Technical Writer for three years in San Jose, California. During her tenure, she contributed significantly to the documentation processes and content management.
Current Roles at SAP Labs
Smita Biswas is currently engaged in multiple roles at SAP Labs in Palo Alto. She works as a Senior Information Developer for Cloud CRM and ERP Products, as well as for Mobile Applications. Additionally, she serves as a Technical Writer for Best Practice and Rapid Deployment Services. In these roles, she leads a team of information developers and contributes to documentation strategies for new GenAI products.
Previous Experience
Smita Biswas has amassed significant experience over her career, including roles as a Technical Writer at SmartWare in Los Gatos for six months in 2000-2001 and at Roche Bioscience in Palo Alto from 1997 to 2000. Her early career illustrates a strong foundation in technical writing and documentation.
Education and Expertise
Smita Biswas achieved an Associate’s Degree in Technical Communication from De Anza College after studying there from 1996 to 1997. She also holds a Bachelor’s Degree in Psychology and Education from Sri Shikshayatan College and a Bachelor of Arts in English Honors from Jamshedpur Womens College. Additionally, she has studied at the School of Interior Designing and Mount Carmel School. She is proficient in using DITA, Oxygen, and Ixiasoft for content management and publication. Her expertise extends to chatbot testing and generative AI.