Sudheendra Rao
About Sudheendra Rao
Sudheendra Rao is a Senior Technical Support Manager at Automation Anywhere in Bengaluru, India, with over 19 years of experience in building and managing high-performance global support teams.
Title
Sudheendra Rao holds the title of Senior Technical Support Manager. He currently serves in this capacity at Automation Anywhere in Bengaluru, Karnataka, India.
Company
Sudheendra Rao is employed at Automation Anywhere, where he works as a Senior Technical Support Manager. Automation Anywhere is known for its advanced software automation solutions, and Sudheendra plays a crucial role in managing technical support operations for the company.
Previous Roles at ArisGlobal
From 2012 to 2017, Sudheendra Rao worked at ArisGlobal in India as an Associate Manager of Support Operations. During his five-year tenure, he handled various responsibilities that focused on enhancing support operations for the organization.
Previous Roles at Aptean
Sudheendra Rao also has a significant tenure at Aptean, where he served as a Senior Application Specialist for Pivotal CRM from 2006 to 2013. Over his seven years with the company, he specialized in CRM applications, contributing to the company's software services.
Education and Expertise
Sudheendra Rao's educational background is robust, with a focus on technology and business. He earned a Post Graduate Certification in Big Data Engineering from the Birla Institute of Technology and Science, Pilani (2017-2019). He holds an MBA in Information Technology from The ICFAI University, Tripura (2008-2010), and a Bachelor of Engineering in Electronics and Communication from Visvesvaraya Technological University (1998-2002). He also completed secondary education at N.M.P.T English High School.
Professional Experience and Skills
With over 19 years of professional experience, Sudheendra Rao specializes in building and managing high-performance global support teams. He focuses on diversity and cultural integration while optimizing operational processes and ticketing tools. His professional practice emphasizes Innovation and Kaizen principles, aiming to enhance both customer and employee satisfaction.