Sung Chang
About Sung Chang
Sung Chang is an Escalation Lead at Automation Anywhere with over 19 years of experience in the technology and consulting industry, having previously worked at VMware, Oracle, EMC, and Dell.
Current Role at Automation Anywhere
Sung Chang is currently serving as an Escalation Lead at Automation Anywhere. He began this role in January 2020. In this position, he manages escalation processes, ensuring efficient resolution of critical customer issues. His extensive background in technical and consulting roles equips him with the necessary experience to handle high-stakes scenarios effectively.
Experience at VMware
From 2014 to 2018, Sung Chang worked as a Senior Consultant at VMware in Palo Alto, California. His responsibilities included providing expert advice on virtualization and cloud infrastructure, contributing significantly to client projects and helping to drive business goals. His role at VMware allowed him to leverage and expand his consulting skills within a leading technology environment.
Career at Oracle
Between 2011 and 2013, Sung Chang served as a Principal Sales Consultant at Oracle. During his two years at the company, he was involved in advanced sales consulting, helping customers understand and implement Oracle solutions effectively. His contributions were pivotal in aligning Oracle's solutions with client needs, furthering sales and customer satisfaction.
Tenure at EMC
Sung Chang was a Senior Solutions Architect at EMC from 2010 to 2011. In this role, he focused on designing and implementing complex IT solutions. His work involved consulting with clients to understand their technological requirements and providing tailored solutions that leveraged EMC's product offerings.
Early Career at Dell
From 2004 to 2010, Sung Chang held two key positions at Dell. Initially, he worked as a Technical Sales Representative from 2004 to 2007, where he used his technical expertise to support sales teams and guide customer purchase decisions. He then transitioned to the role of Solutions Architect from 2007 to 2010, focusing on the design and deployment of IT solutions for various clients.