Tejas Pandya Csm®
About Tejas Pandya Csm®
Tejas Pandya is a Customer Success Manager at Automation Anywhere in Vadodara, India, with over 13 years of experience in customer success, team management, and customer satisfaction.
Title
Tejas Pandya is a Customer Success Manager currently working at Automation Anywhere in the Vadodara Area, India.
Work Experience
Tejas Pandya has over 13 years of work experience in various customer-facing and managerial roles. He started his career at Moksha Business Solution PVT. LTD. as a Customer Service Representative in 2007 and then moved to iCall India Limited as a Process Agent in 2008. He spent eight years at eClinicalWorks in Bengaluru as Team Leader - Strategic Account & Client Relations before joining Infostretch as a Senior Technical Product Support Engineer in 2019. Currently, he is with Automation Anywhere serving as a Customer Success Manager.
Education and Expertise
Tejas Pandya earned a Bachelor of Commerce (B.Com.) from Shree Narayana College of Commerce, where he studied Business/Commerce, General from 2007 to 2011. He also completed his Higher Secondary education in Commerce at Don Bosco English School, spanning from 1995 to 2007. Tejas is certified in Six Sigma Green & Yellow Belt, showcasing his proficiency in process improvement methodologies.
Skills and Specializations
Specializing in customer success, Tejas Pandya is adept in team management, customer satisfaction, and retention. He has significant experience in pre and post-sales support and excels in analyzing complex processes and developing solutions. He manages enterprise accounts in the SAAS sector, handling customers from industries such as BFSI, Healthcare, BPO, Manufacturing, Oil, Energy and Utilities, Retail, Education, Transportation, and Logistics.
Roles and Responsibilities
In his current role, Tejas Pandya is responsible for onboarding, training, support, adoption, advocacy, escalation, orchestration, and success governance. He acts as a post-sales relationship manager and trusted advisor, aiming to align with customers' business objectives and strategize their success. Tejas owns the customer life cycle and account management, manages escalations, coordinates between cross-functional teams, and delivers Customer Success Forums (CSF) and Quarterly Business Reviews (QBRs).