Vivek Vaidyanathan
About Vivek Vaidyanathan
Vivek Vaidyanathan is a Technical Lead at Automation Anywhere in Bangalore, India, with a background in customer support and technology analysis.
Company
Vivek Vaidyanathan currently works at Automation Anywhere as a Technical Lead. Automation Anywhere is known for providing a comprehensive suite of robotic process automation (RPA) software. Based in Bangalore Urban, Karnataka, India, Vivek leverages his extensive industry experience in his current role.
Previous Roles at ASG Technologies
From 2017 to 2018, Vivek Vaidyanathan served as a Senior Customer Support Analyst at ASG Technologies in Chennai Area, India. During his five-month tenure, he was responsible for user acceptance testing (UAT) for new product enhancements, facilitating effective communication between development teams and end users. He also played a key role in providing training and handling product presentations.
Role and Responsibilities at Infosys Limited
Vivek Vaidyanathan worked as a Technology Analyst at Infosys Limited from 2011 to 2017. His responsibilities included preparing user manuals, scope documents, and technical documents. He regularly monitored servers and applications, conducted manual testing, identified and reported defects, and performed live upgrades and website hosting. During his six-year tenure, he also interacted with customers, sales teams, and product development teams to ensure client satisfaction and resolve complaints efficiently.
Education and Expertise
Vivek Vaidyanathan obtained his Bachelor's degree in Mechanical Engineering from Misrimal Navajee Munoth Jain Engineering College. He studied there from 2007 to 2011. This engineering background has provided him with a strong analytical foundation, which he has effectively applied in his various technical roles.
Skills and Contributions
Vivek Vaidyanathan is skilled in preparing user manuals, scope documents, and technical documents. He is adept at user acceptance testing, customer training, and handling product presentations. Vivek monitors servers and applications, performs manual testing, troubleshoots issues, and identifies defects. He has also been involved in live upgrades and website hosting. His ability to communicate directly with customers, gather feedback, and interact with sales and product development teams showcases his comprehensive skill set.