Wahid Baba
About Wahid Baba
Wahid Baba is a Sr. Regional Customer Success Manager at Automation Anywhere in India, with extensive experience in client services, project management, and account management.
Current Role at Automation Anywhere
Wahid Baba currently holds the position of Sr. Regional Customer Success Manager - GIC at Automation Anywhere in India. In this role, he is responsible for overseeing customer success strategies and ensuring clients achieve their desired outcomes with Automation Anywhere’s solutions. His responsibilities include managing regional customer success teams, devising and implementing customer retention strategies, and enhancing service delivery processes to improve customer experiences.
Past Experience at Automation Anywhere
Before his current role, Wahid Baba served as the Regional Customer Success Manager - GIC at Automation Anywhere from 2020 to 2022. During his tenure, he laid the groundwork for customer success initiatives and built strong relationships with a diverse portfolio of clients. His work focused on understanding client needs, ensuring seamless implementation of solutions, and driving user adoption to maximize the value delivered to customers.
Client Services Leadership at Envestnet | Yodlee India
From 2011 to 2020, Wahid Baba worked at Envestnet | Yodlee India as Sr. Lead Client Services in Bengaluru, Karnataka. Over nearly a decade, he honed his skills in client services, contributing significantly to customer satisfaction and long-term retention. His role included managing client accounts, providing tailored solutions, and acting as a bridge between clients and internal teams to address and resolve service delivery issues.
Early Career at Dell
Wahid Baba started his career at Dell as a Resolution Specialist from 2006 to 2011 in Bengaluru, Karnataka. In this role, he developed critical skills in resolving customer issues effectively and efficiently. His work involved diagnosing problems, offering technical support, and ensuring that customer concerns were addressed promptly, laying a strong foundation for his future roles in customer success and client services.
Education and Expertise
Wahid Baba earned his Master of Information Technology from the Manipal Academy of Higher Education, where he focused on Business Intelligence. He also holds a Bachelor of Business Administration (BBA) in Business, Management, Marketing, and Related Support Services from the Oxford College of Business Management. His educational background has equipped him with theoretical knowledge and practical skills in business intelligence, change management, service delivery, project management, and account management, all of which are crucial in his role as a customer success manager.