Wat Richard
About Wat Richard
Wat Richard is a Field Escalation Engineer at Automation Anywhere in London, with extensive experience in project management, HRIS systems, and IT infrastructure.
Current Role at Automation Anywhere
Wat Richard is currently employed as a Field Escalation Engineer at Automation Anywhere, located in London, England, United Kingdom. In this role, he is responsible for managing and resolving issues related to automation solutions, ensuring client satisfaction, and providing high-level technical support.
Previous Experience at ESG
In 2021, Wat Richard worked briefly at ESG as an Automation Developer for a six-month period in the United Kingdom. During this role, he was involved in developing automation processes and optimizing workflows to enhance operational efficiency.
Prior Position at Oracle
From 2017 to 2019, Wat Richard was employed as a Senior Advanced Support Engineer at Oracle in Hong Kong. His role involved providing advanced technical support, troubleshooting complex issues, and ensuring the smooth operation of enterprise systems.
Career at Synergis Management Services
Wat Richard served as an Assistant Manager - IT Projects at Synergis Management Services Limited from 2011 to 2017 in Hong Kong. During his six-year tenure, he managed IT projects, oversaw IT infrastructure developments, and ensured successful project delivery.
Educational Background
Wat Richard holds a Master of Science degree in Information Systems Management from the City University of Hong Kong, completed in 2009. Additionally, he earned a Bachelor of Science degree in Computing from the Queen Mary University of London in 2006.
Expertise in HRIS, ERP, and Project Management
Wat Richard has accumulated over 14 years of experience in HRIS systems and more than 12 years in ERP, Finance, and Supply Chain Systems. With 15 years in project management, he has held various managerial roles for over 11 years, demonstrating his ability to lead teams and projects effectively.
Proficiency in IT Infrastructure and Security
Wat Richard is experienced in IT Infrastructure, Networking, and IT Security Management. His expertise extends to Agile methodologies and the Software Development Life Cycle (SDLC), as well as handling both in-house and vendor-side roles, showcasing his versatility in technical and managerial capacities.