William M.
About William M.
William M. is a Senior Solutions Engineer at Automation Anywhere with extensive experience in pre-sales and professional services engineering roles in both the United States and the United Kingdom.
Company
William M. is currently employed at Automation Anywhere as a Senior Solutions Engineer. He joined the company in June 2021, bringing with him a wealth of experience in pre-sales and professional services engineering roles.
Title
As a Senior Solutions Engineer at Automation Anywhere, William M. leverages his extensive background in pre-sales and client support engineering to drive solutions that meet customer needs effectively. His role involves designing, implementing, and supporting automation solutions, ensuring they align with client requirements.
Work at IR
From 2018 to 2021, William M. worked as a Collaborate Pre-Sales Solution Engineer at IR in London, England. During his three-year tenure, he specialized in pre-sales engineering, focusing on collaboration solutions that support business communication and technology integration.
Work at NICE Ltd
William M. spent eight years at NICE Ltd, from 2008 to 2016, as a Client Support Engineer Tier II for Major and Strategic Accounts. Based in Denver, Colorado, he managed client support activities, ensuring high satisfaction levels among major and strategic clients and providing tier II support for complex issues.
Professional Services Experience
Prior to his current role, William M. held several positions in professional services and client engineering. At Interactive Capture Systems, he served as a Dedicated Professional Services Engineer from 2017 to 2018. Additionally, he worked at Group Elite as a Client Services Engineer II from 2016 to 2017. These roles were based in Denver, Colorado, and further enriched his engineering expertise.