Nicole Elliston
About Nicole Elliston
Nicole Elliston is a Client Care Specialist with extensive experience in customer relations and support roles across various companies. She has worked at Avanti Software Inc. since 2022 and has held positions at Softcom Inc., Fraedom, Bell, The National Benefit Authority, Sears Home Services, and Rogers Communications.
Current Role at Avanti Software
Nicole Elliston serves as a Client Care Specialist at Avanti Software Inc. since 2022. In this role, she focuses on providing support and assistance to clients, ensuring their needs are met effectively. Her experience in customer relations enhances her ability to manage client inquiries and resolve issues promptly.
Previous Experience at Softcom Inc.
Nicole Elliston worked at Softcom Inc. from 2012 to 2017. Initially, she served as a Customer Relations Specialist for five years. She later advanced to the position of Customer Relations Team Lead, where she worked for an additional two years until 2017. Her tenure at Softcom involved managing customer interactions and leading a team to improve service delivery.
Experience at Fraedom
From 2017 to 2022, Nicole Elliston was employed at Fraedom as a Customer Support Analyst. During her five years in this role, she provided technical support and assistance to customers, contributing to the overall customer satisfaction and service efficiency.
Education Background
Nicole Elliston studied at the University of Guelph, where she pursued a major in Computers with a minor in Music from 1994 to 1996. This educational background provided her with a foundation in technical skills alongside a creative perspective.
Early Career in Customer Service
Nicole Elliston began her career in customer service at Rogers Communications, where she worked as a Customer Service Specialist from 2000 to 2007 for seven years. She also held positions at Bell, The National Benefit Authority, and Sears Home Services, gaining diverse experience in customer relations and support.