Yvon Roy
About Yvon Roy
Yvon Roy serves as the Director of Client Implementation at Avanti Software Inc., where he has developed a new implementation methodology that significantly reduces costs. With extensive experience in project management across various companies, he has successfully overseen numerous talent solution implementations and managed a large team of consultants.
Current Role at Avanti Software
Yvon Roy serves as the Director of Client Implementation at Avanti Software Inc. since 2022. In this role, he oversees the implementation of talent solutions, delivering an average of 400 successful implementations per quarter. Roy has developed a new implementation methodology that allows clients to configure solutions independently, leading to reduced internal costs. He manages a team of over 45 consultants and managers who operate internationally and remotely, ensuring effective project execution and client satisfaction.
Previous Experience in Project Management
Yvon Roy has extensive experience in project management across various organizations. He worked as a Senior Project Manager at Mitel for five months in 2017 and at Itineris for eight months from 2016 to 2017. He also held the position of Senior Program Manager at Docebo from 2017 to 2019. His tenure at Advanced Utility Systems as a Project Manager lasted four years from 2009 to 2013. Roy's diverse experience in project management has equipped him with the skills necessary to lead complex implementations successfully.
Educational Background and Certifications
Yvon Roy holds a Master of Business Administration (M.B.A.) from York University, where he studied from 2016 to 2019. He also completed a General Educational Development (GED) program in 2009. Additionally, he earned an Adult Learning Certification from Seneca College, which he pursued from 2008 to 2010. His educational background supports his expertise in client implementation and project management.
Achievements in Client Implementation
Throughout his career, Yvon Roy has achieved notable success in client implementation. He has maintained a customer satisfaction survey score of 85% and improved employee engagement survey scores to 90%. His initiatives have led to a 65% decrease in implementation escalations through improved project health and risk reporting. Furthermore, he has effectively kept employee attrition levels below 2%, demonstrating his commitment to team stability and satisfaction.
Development of Training Programs
Yvon Roy created a structured certification program aimed at training new employees and enhancing the knowledge of existing consultants. This program includes cross-training on domain and module-specific knowledge, ensuring that team members are well-equipped to handle various client needs. His focus on training and development contributes to the overall effectiveness and efficiency of the client implementation process.