Adam Monk
About Adam Monk
Adam Monk serves as the Head of People Services at AXA UK, where he focuses on developing people to enhance motivation and improve customer experience. He has extensive experience in client relationship management and operational budgeting, having held various managerial roles in customer service and people services across several organizations.
Work at AXA UK
Adam Monk currently serves as the Head of People Services at AXA UK, a position he has held since 2018. In this role, he focuses on enhancing the development of people within the organization to improve customer experience and motivational benefits. Prior to this, he worked as an HR Services Contact Manager at AXA, contributing to the management of human resources operations. His tenure at AXA has been marked by a commitment to continuous improvement and effective change management aligned with the company's strategic business direction.
Previous Employment Experience
Before joining AXA, Adam Monk held several managerial positions across various organizations. He worked at Homeserve as a Customer Service Manager from 2001 to 2006, where he developed skills in client relationship management. He then transitioned to Manchester City Council as a Contact Centre Manager from 2006 to 2008. Following that, he served as a Corporate Services Operations Manager at Balfour Beatty Workplace from 2011 to 2013 and as North Hub Manager from 2013 to 2014. Additionally, he worked at Enterprise Plc as a Customer Service Manager from 2008 to 2011.
Education and Expertise
Adam Monk studied at Calthorpe Park in Fleet, Hampshire, in 1970. He possesses expertise in process engineering and operational budgeting, which are essential for his leadership role in People Services. His strong skills in client relationship management and management information further support his effectiveness in enhancing organizational performance.
Focus on People Development
In his current role, Adam Monk emphasizes the importance of developing people to enhance motivational benefits and improve customer experience. He promotes continuous improvement through effective change management practices, ensuring that the strategies align with the overall business direction. His approach focuses on fostering a culture of growth and development within the organization.