Scott Mocarski
About Scott Mocarski
Scott Mocarski serves as a Service Desk professional at Belcan, where he has worked since 2019 at Argonne National Lab. With prior experience at Geek Squad, he specializes in IT service desk operations and excels in inventory management and customer satisfaction.
Work at Belcan
Scott Mocarski has been employed at Belcan since 2019, serving as a Service Desk professional. His role involves managing IT service desk operations specifically within the Argonne National Laboratory. Over the course of five years, he has contributed to the efficiency and effectiveness of service delivery in this national laboratory setting.
Previous Experience at Geek Squad
Prior to his tenure at Belcan, Scott Mocarski worked at Geek Squad as an Advanced Repair Agent from 2013 to 2019. During this six-year period, he developed skills in technical support and customer service, which have been beneficial in his current role in IT service management.
Education and Expertise
Scott Mocarski studied at Devry, where he gained foundational knowledge relevant to his career in IT. His expertise includes managing IT service desk operations, with a focus on enhancing customer satisfaction through effective service delivery. He is well-versed in the unique demands of a national laboratory environment.
Skills in Inventory Management
Scott possesses strong skills in inventory management, which play a crucial role in ensuring efficient resource allocation and utilization. His ability to manage inventory effectively supports the operational needs of the service desk and contributes to overall organizational efficiency.
Proficiency in Time Management
Scott Mocarski demonstrates proficiency in time management, which is essential for ensuring timely resolution of service desk requests. His skills in this area help maintain workflow efficiency and improve the overall service experience for customers.