šauurabh K.
About šauurabh K.
Šauurabh K. is the Head of Contact Center Operations at BharatPe, with over 7 years of managerial experience in customer service and support within the eCommerce sector. He has previously held positions at Aegis Global, Majorel, and IBM Daksh Services, managing large teams and working with international clients.
Work at BharatPe
Currently, šauurabh K. serves as the Head of Contact Center Operations at BharatPe, a role he has held since 2021. In this position, he oversees the operations of the contact center, focusing on enhancing customer service delivery and operational efficiency. His leadership is instrumental in managing the team and implementing strategies that align with the company's goals.
Previous Experience in Operations Management
Before joining BharatPe, šauurabh K. held several key positions in operations management. He worked at Aegis Global as a Senior Manager in Operations Service Delivery from 2017 to 2019, where he was responsible for managing service delivery processes. He also served as a Senior Account Manager at Majorel from 2019 to 2020, further developing his expertise in customer support. Prior to these roles, he was a Deputy Manager of Operations at IBM Daksh Services India Private Limited for six years, from 2006 to 2012.
Customer Support and eCommerce Expertise
Šauurabh K. has over four years of experience in customer and vendor support within the eCommerce industry. His background includes more than three years of experience in chat and email support, which has equipped him with a comprehensive understanding of customer interactions in digital environments. Additionally, he has over six years of experience in outbound tele sales and lead generation, particularly in the insurance and eCommerce sectors.
Team Management and Leadership Skills
Šauurabh K. has managed teams of over 1,100 individuals, both directly and indirectly. His managerial experience spans more than seven years, during which he has developed skills in strategy and tactical planning, P&L management, and organizational restructuring. His leadership capabilities are supported by his Six Sigma certification, which underscores his commitment to quality and efficiency in operations.
International Client Engagement
Throughout his career, šauurabh K. has worked with international clients for over 2.5 years. This experience has provided him with insights into global customer service standards and practices, enhancing his ability to manage diverse teams and meet the needs of a varied clientele.