Sharon Caselli
About Sharon Caselli
Sharon Caselli serves as the Manager of Fraud Prevention and Accounts Receivable at Blue Acorn iCi, a position she has held since 2018. With extensive experience in fraud prevention and accounts management, she previously worked at BrandShop Digital Commerce for 18 years in various roles.
Work at Blue Acorn iCi
Sharon Caselli has been employed at Blue Acorn iCi since 2018, where she holds the position of Manager, Fraud Prevention & Accounts Receivable. In this role, she oversees the management of accounts receivable processes and fraud prevention strategies. Her responsibilities include utilizing the NetSuite ERP system to apply payments, which aids in reducing the accounts receivable aging report. Additionally, she manages the consumer PayPal disputes email box, ensuring timely resolution of discrepancies and issuing credits as necessary.
Previous Experience at BrandShop Digital Commerce
Before joining Blue Acorn iCi, Sharon Caselli worked at BrandShop Digital Commerce for a total of 18 years. She began her tenure there as a Call Center Representative from 2000 to 2003. Following this role, she served as a Senior Fraud Prevention Specialist from 2003 until 2018. During her time in this position, she implemented a system for daily bank deposit preparation, which streamlined the recording of payments received via wire or check.
Fraud Prevention Responsibilities
In her current role, Sharon Caselli is responsible for monitoring the company's outside fraud processor. This involves reviewing potentially fraudulent orders to mitigate risks associated with fraud. Her experience in fraud prevention, developed over her years at BrandShop Digital Commerce, contributes to her effectiveness in this area.
Skills and Tools Utilized
Sharon Caselli utilizes the NetSuite ERP system as a key tool in her role at Blue Acorn iCi. This system aids in the application of payments and the management of accounts receivable. Her expertise in fraud prevention is complemented by her experience in managing consumer disputes, particularly through the PayPal platform, ensuring efficient handling of discrepancies.