Ahmed Metwaly
About Ahmed Metwaly
Ahmed Metwaly is a Senior Salesforce Platform Manager at BlueCat, where he has worked since 2021. He has over 14 years of experience in customer service management and has held various technical roles in companies such as Stream Global Services and SecureKey Technologies Inc.
Current Role at BlueCat
Ahmed Metwaly currently serves as the Senior Salesforce Platform Manager at BlueCat, a position he has held since 2021. In this role, he is responsible for overseeing the Salesforce platform, ensuring that it meets the needs of the organization and its customers. His work involves managing platform performance and implementing strategies to enhance service delivery. His tenure at BlueCat has been marked by a commitment to optimizing customer interactions through effective use of Salesforce technology.
Previous Experience at BlueCat
Ahmed Metwaly has held multiple positions at BlueCat prior to his current role. He worked as a Systems Analyst from 2014 to 2017, where he focused on analyzing and improving system processes. He then transitioned to the role of Senior Systems Analyst and Salesforce Administrator from 2017 to 2018, further enhancing his expertise in Salesforce management. From 2019 to 2021, he served as the Salesforce Platform Manager, where he developed and executed strategies to improve platform functionality.
Experience at SecureKey Technologies Inc
Before joining BlueCat, Ahmed Metwaly worked at SecureKey Technologies Inc. He began as a Junior Technical Support Analyst in 2012, where he provided technical assistance to clients. He quickly advanced to the position of Team Lead - Technical Analyst from 2012 to 2014, managing a team and ensuring high-quality technical support services. His experience at SecureKey contributed to his strong foundation in technical analysis and customer service management.
Career Start at Stream Global Services
Ahmed Metwaly began his career at Stream Global Services, where he worked as a Technical Support Professional II from 2009 to 2011. During his two years in this role, he developed skills in customer service and technical support, focusing on resolving client issues and ensuring satisfaction. This early experience laid the groundwork for his future roles in technical and customer service management.
Education and Technical Expertise
Ahmed Metwaly earned a Bachelor of Technology in Information Management from Cape Breton University, studying from 2005 to 2009. His educational background provided him with a solid understanding of information systems and technology management. Additionally, he studied at the Canadian International College, further enhancing his technical knowledge. With over 14 years of experience, he possesses strong technical expertise and a proven track record in managing customer service performance.