Carlos Dias
About Carlos Dias
Carlos Dias is a Customer Success Manager at BlueCat, where he has worked since 2013. He has a background in sales and marketing, with previous roles at Bell ExpressVu, Telus Mobility, and Simpro Solutions Canada.
Work at BlueCat
Carlos Dias has served as a Customer Success Manager at BlueCat since 2013. In this role, he has focused on championing customer success and account retention strategies, emphasizing account health and engagement. He has collaborated with sales and marketing teams to create reference-able experiences for customers. Additionally, he has played a key role in enhancing processes, definitions, and tools related to renewal operations, contributing to overall customer satisfaction and retention.
Previous Experience
Prior to his tenure at BlueCat, Carlos Dias held several positions in the Toronto area. He worked at Bell ExpressVu as FCR Prime from 2005 to 2007. After that, he served as an Account Manager at Telus Mobility from 2007 to 2008. He then transitioned to Simpro Solutions Canada as an Inside Sales Manager from 2011 to 2012, and concurrently worked at Unlimited Headsets as a Sales & Marketing Manager for six months during the same period.
Education and Expertise
Carlos Dias studied at Humber College, where he focused on Marketing and achieved a degree in Business Marketing from 2009 to 2018. He also attended Central Commerce Collegiate. His educational background has equipped him with the skills necessary for his roles in customer success and sales management.
Background
Carlos Dias has a background in customer success and sales management, with over a decade of experience in various roles. His career began at Bell ExpressVu, and he has since worked in multiple companies, gaining expertise in customer engagement and account management. His experience spans across different sectors, contributing to his comprehensive understanding of customer needs and business operations.