Jim Mc Cann
About Jim Mc Cann
Jim McCann is a Team Lead and Senior Customer Success Manager at BlueCat, where he has worked since 2021. With extensive experience in customer success and project management, he has held various roles in notable technology companies throughout his career.
Work at BlueCat
Jim McCann has been employed at BlueCat since 2021, where he serves as Team Lead - Senior Customer Success Manager. In this role, he focuses on enhancing customer satisfaction and ensuring successful product implementation. His tenure at BlueCat follows a significant period in customer success roles, where he has developed a strong expertise in managing customer relationships and delivering support services.
Previous Experience in Customer Success
Before joining BlueCat, Jim McCann worked as a Customer Success Manager at BlueCat from 2017 to 2021. His responsibilities included overseeing customer accounts and ensuring their needs were met effectively. Prior to this, he held the position of Project Manager at Desire2Learn from 2014 to 2017, where he managed software-as-a-service (SaaS) projects in the Kitchener, Canada Area.
Background in Technology Companies
Jim McCann has a diverse background in the technology sector, having worked at several prominent companies. His career includes roles at Nortel Networks, BlackBerry, and Digital Equipment Corporation. He has held various positions, including Solutions Engineer, Carrier Service Manager, and Network Service Delivery Manager, contributing to his extensive knowledge in the IT industry.
Education and Expertise
Jim McCann studied Computer Science and achieved a degree in Computer Technology. His educational background complements his extensive professional experience in matrix management environments and customer service delivery. He specializes in solution sales, project management, and customer relationship management, with a focus on consultative techniques to resolve customer issues.
Achievements in Customer-Facing Roles
With 19 years of direct customer-facing responsibilities, Jim McCann has developed a strong skill set in sales, pre-sales, and post-sales support. His experience spans various functions, including sales, engineering, and operations, enabling him to lead support organizations effectively. His career reflects a commitment to enhancing customer experiences and delivering high-quality service.