Mark Miller
About Mark Miller
Mark Miller is a Manager of Renewals at BlueCat, where he has worked since 2020 in Toronto, Ontario, Canada. He has extensive experience in software subscription renewals, having previously held director-level positions at Pitney Bowes and Syncsort, and is recognized for achieving high renewal rates and strong customer retention.
Work at BlueCat
Mark Miller has been serving as the Manager of Renewals at BlueCat since 2020. In this role, he focuses on managing the renewal process and ensuring high customer retention rates. His tenure at BlueCat has been marked by his commitment to enhancing client relationships and driving revenue growth.
Previous Experience
Before joining BlueCat, Mark Miller held several significant positions in the software subscription and support sector. He worked at Pitney Bowes as the Director of Software Subscription & Support Renewals for the Americas from 2014 to 2019. He also served as the Director of Software Subscription & Support at Syncsort for one year. His earlier experience includes a role as Manager of Software Maintenance Renewals at Pitney Bowes and as Eastern Regional Manager at GraphOn Corporation.
Education and Expertise
Mark Miller studied Business Administration at Seneca College. He possesses expertise in various areas including revenue and profit growth, territory management, and strategic planning. His skills also encompass process improvement, client relationship building, and contract negotiation.
Achievements in Renewal Rates
During his tenure as Director of Software Subscription Renewals at Pitney Bowes, Mark Miller achieved a notable increase in renewal rates, reaching 96% across North America. He is recognized for exceeding challenging renewal targets while maintaining high levels of customer retention and employee engagement.
Background in Management
Mark Miller has a strong background in management roles across various organizations. He worked at Hummingbird Technologies Ltd as National Accounts Manager for seven years, where he developed skills in training and development, as well as closing renewal sales. His diverse experience has contributed to his strategic approach in managing renewals.