Thelma Koka
About Thelma Koka
Thelma Koka is a Salesforce Administrator with extensive experience in sales operations and customer service. She has worked at BlueCat since 2019 and has held various roles in companies such as Thomson Reuters and HSBC.
Current Role as Salesforce Administrator
Thelma Koka has been serving as a Salesforce Administrator at BlueCat since 2019. In this role, she is responsible for managing and optimizing the Salesforce platform to support the company's sales operations. Her work involves configuring Salesforce to meet organizational needs, ensuring data integrity, and providing support to users within the system. Thelma's expertise in Salesforce contributes to the efficiency of sales processes at BlueCat.
Previous Experience at BlueCat
Prior to her current position, Thelma Koka worked at BlueCat as a Sales Operations Analyst from 2015 to 2019. During her four years in this role, she focused on analyzing sales data, streamlining sales processes, and supporting the sales team in achieving their objectives. Her experience in sales operations laid the groundwork for her transition to the Salesforce Administrator role.
Career Background in Sales Operations
Thelma Koka has a diverse background in sales operations, having worked as a Sales Operations Analyst at Thomson Reuters from 2010 to 2014. In this position, she contributed to sales strategy development and operational efficiency. Earlier in her career, she gained experience as a Senior Process Associate at Satyam BPO from 2005 to 2008, where she honed her analytical and process management skills.
Education and Qualifications
Thelma Koka holds a Bachelor's Degree in Physiotherapy from NTR University of Health Sciences, where she studied from 2000 to 2005. This educational background provided her with a strong foundation in analytical thinking and problem-solving, which she has applied throughout her career in various roles within sales operations and administration.
Early Career Experience
Before her roles in sales operations, Thelma Koka worked as a Customer Service Representative at HSBC from 2008 to 2010. This position allowed her to develop customer interaction skills and understand client needs, which are essential in her subsequent roles in sales operations and administration.