Andrea Moreira
About Andrea Moreira
Andrea Moreira is a Technical Support Specialist at Blueprint Technologies, where she provides bilingual technical support for a digital distribution and computer gaming platform. She has a background in English Language and Literature and Marketing from the Federal University of Rio Grande do Sul, and has extensive experience in Tier 3 technical support.
Work at Blueprint
Andrea Moreira has been employed at Blueprint Technologies since 2017, serving as a Technical Support Specialist. In this role, Andrea provides technical support for a digital distribution and computer gaming platform. The position requires a high level of expertise, as indicated by her experience in a Tier 3 Technical Support role. Andrea's responsibilities include resolving complex technical issues, leveraging her bilingual proficiency in Brazilian Portuguese and English to assist a diverse user base.
Education and Expertise
Andrea Moreira studied at the Federal University of Rio Grande do Sul, where she pursued English Language and Literature from 2003 to 2004 for one year. She furthered her education in Marketing at the same institution from 2009 to 2010, also for one year. This educational background supports her current role in technical support, where effective communication and marketing knowledge can enhance user interactions and service delivery.
Background
Prior to her current position at Blueprint Technologies, Andrea worked as a Customer Service Executive at Booking.com for a brief period in 2015. This role provided her with foundational experience in customer service, which complements her technical support skills. Her ability to communicate fluently in both Brazilian Portuguese and English has been a significant asset throughout her career.
Technical Support Skills
In her role as a Technical Support Specialist, Andrea Moreira demonstrates proficiency in addressing complex technical issues. Her experience in a Tier 3 Technical Support position indicates a strong capability in troubleshooting and problem-solving. The bilingual aspect of her skill set allows her to effectively communicate with a wider audience, enhancing the support experience for users of the digital distribution and computer gaming platform.