Janet Ortega
About Janet Ortega
Janet Ortega serves as the After Sales Manager at Bosch Engineering and Business Solutions, where she has implemented a training strategy for diverse audiences and managed a contact center. With a background in trade marketing and client services, she has over a decade of experience in various roles within the company and holds degrees from Instituto Politécnico Nacional and Tecnológico de Monterrey.
Work at Bosch Engineering and Business Solutions
Janet Ortega has been employed at Bosch Engineering and Business Solutions since 2019, where she currently holds the position of After Sales Manager. In this role, she has implemented a training strategy tailored for diverse target audiences and managed a contact center as part of her responsibilities. Prior to her current position, she worked as a Trade Marketing Coordinator from 2013 to 2019, and as a Marketing Trainee from 2012 to 2013.
Education and Expertise
Janet Ortega studied at Instituto Politécnico Nacional, where she earned a degree in Relaciones Comerciales from 2008 to 2012. She further enhanced her expertise by completing a Diplomado in Trade and Shopper Marketing at Tecnológico de Monterrey in 2016. Her educational background supports her roles in marketing and after-sales management.
Background in Client Services
Before joining Bosch, Janet Ortega worked at Nielsen as a Client Services representative from 2011 to 2012. This experience contributed to her understanding of client needs and service delivery, which she has applied in her subsequent roles in after-sales management.
Achievements in After Sales Management
In her capacity as After Sales Manager, Janet Ortega has conducted audits for service centers to ensure compliance with quality standards. Her focus on maintaining high service quality reflects her commitment to customer satisfaction and operational excellence.