Eric Russo
About Eric Russo
Eric Russo serves as the Senior Vice President of Lifecycle Services at Bridgepointe Technologies, bringing over 25 years of experience in IT management and digital innovation. He has held various leadership roles in notable companies, including Cisco Systems and Symantec, and has a strong track record of improving operational efficiency and customer satisfaction.
Work at Bridgepointe Technologies
Eric Russo serves as the Senior Vice President of Lifecycle Services at Bridgepointe Technologies, a position he has held since 2022. In this role, he focuses on enhancing the lifecycle management of technology services. His work involves collaborating with clients to optimize their IT strategies and improve operational efficiencies. Russo's experience in technology and management positions him to lead initiatives that drive value for the organization and its clients.
Education and Expertise
Eric Russo holds a Master of Business Administration (MBA) and a Bachelor of Arts (BA) from Villanova University. His educational background provides a strong foundation in business principles and management practices. With over 25 years of experience in the technology sector, Russo has developed expertise in IT management, technology assessments, and digital innovation. His knowledge enables him to assist organizations in overcoming challenges related to technology budgets and legacy systems.
Background in Technology Sales and Management
Eric Russo has a diverse background in technology sales and management, having held various leadership roles in notable companies. He worked at Cisco Systems as a Regional Manager for eight years, where he developed strategies to enhance sales performance. Prior to that, he was the Director of Sales at Stoke, Inc., and the Manager of National Accounts at Symantec. His career also includes a position as VP of Wireless Named Accounts at Carrier Access Corporation and as an Account Manager at AT&T.
Achievements in IT Optimization
Throughout his career, Eric Russo has contributed to significant improvements in IT operations for various organizations. He played a key role in achieving a 10X increase in bandwidth with a 10% reduction in communication spending for a Fortune 500 propane company by creating a repeatable process for auditing the IT landscape after acquisitions. Additionally, he helped achieve a 98% internal customer satisfaction rating by managing the mobility function for a Water & Infrastructure Services Company.
Impact on Fortune 1000 Companies
Eric Russo has been involved in helping over 100 Fortune 1000 companies with technology assessments and digital innovation measures. His efforts have led to substantial cost savings and operational improvements. For instance, he contributed to $1.5 million in annual savings for a Fortune 500 enterprise by transforming its sales, service, and support functions through the replacement of an aging premise-based contact center system.