John Sewell
About John Sewell
John Sewell is a Customer Support Manager at Brightwell, where he leads a team of tier 2 support specialists to enhance user experience. He has a background in customer service, having previously worked at T-Mobile and Brightwell, and holds a B.A. from Clemson University.
Current Role as Customer Support Manager
John Sewell currently serves as the Customer Support Manager at Brightwell, a position he has held since 2021. In this role, he leads a team of tier 2 support specialists, focusing on providing a world-class user experience for cardholder interactions. His responsibilities include overseeing daily operations, ensuring effective communication within the team, and implementing strategies to enhance customer satisfaction.
Experience at Brightwell
Before becoming the Customer Support Manager, John Sewell worked at Brightwell as a Customer Service Specialist from 2017 to 2021. During his four years in this role, he improved Zendesk ticket flows across multiple departments, which reduced redundant work and increased efficiency. He also streamlined Zendesk usage for the tier 2 team by establishing clearly defined processes and procedures.
Previous Experience at T-Mobile
John Sewell's career in customer service began at T-Mobile, where he worked as a Customer Service Representative from 2010 to 2011. This role provided him with foundational skills in customer interaction and support, contributing to his later success in more advanced customer service positions.
Education and Academic Background
John Sewell studied at Clemson University, where he earned a Bachelor of Arts degree with a major in German and a minor in Business Administration from 2004 to 2008. His academic background has equipped him with valuable skills that he applies in his professional roles, particularly in communication and management.
Achievements and Recognition
In October 2022, John Sewell was awarded the UserHero award at Brightwell's annual company Holiday party. This recognition was given for his contributions and performance among all support and service departments. Additionally, he has rebuilt the Knowledge Guide for tier 2 agents, enhancing the resources available for customer support.