Fiona A.
About Fiona A.
Fiona A. serves as the Senior Director of Customer Success at Bugcrowd, a position she has held since 2023. With extensive experience in customer success roles across various organizations, she specializes in building high-performing teams and optimizing processes to enhance customer satisfaction.
Work at Bugcrowd
Fiona A. has been serving as the Senior Director of Customer Success at Bugcrowd since 2023. Prior to this role, she worked as the Director of Customer Success at Bugcrowd from 2022 to 2023. In her current position, she focuses on enhancing customer satisfaction and operational excellence.
Previous Experience in Customer Success
Before joining Bugcrowd, Fiona A. held several positions in customer success at HealthcareSource. She served as the Senior Manager of Client Success Operations from 2020 to 2022 and as the Manager of Client Experience from 2017 to 2019. Her roles involved building customer-centric teams and optimizing processes to improve client satisfaction.
Education and Expertise
Fiona A. studied at New England Hair Academy, where she focused on Cosmetology. She also attended Clark University CCI, completing a Masters Certificate Program in Oracle 9i and Oracle 10g DBA. Additionally, she earned an Associate's degree in Applied Science - Computer Networking Systems from ITT Technical Institute.
Career Background
Fiona A. has a diverse career background that includes roles at several companies. She worked at Oracle as a Technology Account Manager and at UPS as a Cornerstone Orientation Facilitator. Her experience also includes positions at Travizon, Monster, and XV Beacon Hotel, where she developed skills in sales and customer management.
Specialization in Customer-Centric Teams
Fiona A. specializes in building high-performing, customer-centric teams. She is skilled in hiring, developing, and motivating professionals to enhance productivity and efficiency. Her focus on leveraging data and customer feedback has been instrumental in driving operational excellence in her roles.