Ronney Lau
About Ronney Lau
Ronney Lau is the Customer Operations and Service Lead at Califia Farms, with extensive experience in logistics and order management across various companies.
Company
Ronney Lau is currently working at Califia Farms in Los Angeles, California, United States. He holds the position of Customer Operations and Service Lead since 2021.
Title
Ronney Lau serves as the Customer Operations and Service Lead at Califia Farms. His expertise in this role centers around managing customer operations and improving service standards.
Education and Expertise
Ronney Lau holds a Bachelor of Science (B.S.) degree in Business Administration with a focus on Human Resources Management from the University of California, Riverside. He completed his undergraduate education from 2009 to 2013. He also attended Alhambra High School from 2005 to 2009.
Professional Background
Ronney Lau has a diverse professional background. Before joining Califia Farms, he worked as an EDI / Logistics Specialist at Raw Sugar Living from 2020 to 2021. He also served as an Order Management Specialist at Halo Top International in 2020 and at Halo Top Creamery from 2017 to 2020. His early career includes roles such as Logistics Administrator at Panda Restaurant Group (2016), Order Management Specialist at ReneSola Ltd. in 2016, Inside Sales Representative at ReneSola Ltd. (2015-2016), and Sales / Customer Service Representative at Unique Style Racing (2013-2014).
Achievements
At Califia Farms, Ronney Lau implemented Oracle Cloud Fusion to streamline order management processes. He also developed a comprehensive inventory tracking system that improved accuracy by 15%. Additionally, he led a cross-functional team to enhance customer service operations, resulting in a 20% increase in customer satisfaction scores.