Ahmed Sharif
About Ahmed Sharif
Ahmed Sharif is a Technical Support Specialist currently employed at Capital University in Bexley, Ohio. He has a background in computer and information sciences, with experience in technical support roles at various organizations, including MASJID-AS-SALAAMAH INC and L Brands.
Work at Capital University
Currently, Ahmed Sharif serves as a Technical Support Specialist at Capital University in Bexley, Ohio. In this role, he provides technical support and assistance to students, faculty, and staff. His responsibilities include resolving computer issues and addressing tech-related inquiries. He has been with the university since 2023, contributing to the enhancement of the institution's IT support services.
Previous Experience in Technical Support
Ahmed Sharif has a background in technical support, having previously worked as an Information Technology Support Specialist at L Brands from 2022 to 2023. He also completed an internship as a Junior Helpdesk Support Analyst at MASJID-AS-SALAAMAH INC from 2018 to 2019. In these roles, he focused on providing assistance with technical issues, ensuring users received effective support.
Education and Expertise
Ahmed Sharif studied Computer and Information Sciences and Support Services at Columbus State Community College, where he earned a Bachelor of Arts degree from 2017 to 2020. He furthered his education at The Ohio State University, pursuing a Bachelor's degree in the same field from 2021 to 2024. His academic background equips him with the knowledge necessary for his technical support role.
Skills in Technical Support and Customer Service
In his technical support roles, Ahmed Sharif has demonstrated skills in configuring and customizing system images to meet organizational needs. He has implemented security measures to protect sensitive data, ensuring compliance with privacy regulations. Additionally, he has shown empathy and understanding when addressing customer challenges, which enhances the support experience for users.
Work Experience in Retail
Before his career in technical support, Ahmed Sharif worked as a Sales Associate at Dollar General from 2016 to 2020. This experience provided him with foundational customer service skills, which he has applied in his subsequent technical support roles.