Samantha Loresch
About Samantha Loresch
Samantha Loresch is a Senior Customer Success Specialist at Cargomatic, where she has worked since 2022. She has a background in account management and customer service, having held various positions in logistics and transportation companies.
Work at Cargomatic
Samantha Loresch has been serving as a Senior Customer Success Specialist at Cargomatic since 2022. In this role, she engages with customers and carriers daily, acting as the primary point of contact. She provides timely responses and manages all communication through email, phone, and reporting. Samantha oversees high volume accounts, including notable clients such as Laufer Group, Odyssey-Interdom, Big Lots, Kohls, Walgreens, and Swiff Train, averaging 175 shipments per week. Her responsibilities also include planning with customers and carriers throughout the lifecycle of each shipment.
Previous Experience in Logistics
Before joining Cargomatic, Samantha Loresch accumulated extensive experience in the logistics sector. She worked at Janel Group, Inc. as an Import Specialist for seven months in 2022. Prior to that, she held the position of Account Management Specialist at Hub Group from 2018 to 2021, where she spent three years. Additionally, she served as an Account Executive at Echo Global Logistics for one year from 2021 to 2022 and worked as an Account Specialist at Expeditors for five months in 2017. Her diverse roles have equipped her with a comprehensive understanding of customer success and account management in logistics.
Education and Expertise
Samantha Loresch earned her Bachelor's degree in History from Illinois State University, where she studied from 2010 to 2014. Her educational background provides her with a strong foundation in research and analytical skills, which she applies in her professional roles. Samantha's expertise lies in customer success and account management within the logistics industry, where she effectively collaborates with internal stakeholders to enhance customer experience.
Internship Experience
Samantha Loresch began her professional journey as an Office and Programs Intern at the Glen Ellyn Historical Society from 2015 to 2016. This nine-month internship provided her with valuable experience in office management and program coordination, contributing to her skill set in communication and organizational tasks. This early exposure to professional environments laid the groundwork for her subsequent roles in logistics and customer success.