Caleb Wrege
About Caleb Wrege
Caleb Wrege is a Support Manager for Investor Services at Carta, where he has worked since 2019. He has over a decade of experience in technical support, having previously held positions at Labelmaster and H&R Block.
Work at Carta
Caleb Wrege has been employed at Carta since 2019, serving as the Support Manager for Investor Services. In this role, he is responsible for overseeing support operations and ensuring customer satisfaction. His tenure at Carta spans five years, during which he has developed expertise in managing support teams and enhancing service delivery. Based in Seattle, Washington, Wrege plays a crucial role in coordinating with various departments to address client needs effectively.
Previous Experience in Technical Support
Before joining Carta, Caleb Wrege worked at Labelmaster as the Technical Support Lead from 2015 to 2019. In this position, he led technical support initiatives and contributed to improving service processes. Prior to Labelmaster, he held multiple roles at H&R Block, starting as a Support Specialist in 2010 and progressing to Lead Support Specialist by 2013. His experience at H&R Block included managing support teams and enhancing customer interactions over a span of five years.
Education and Expertise
Caleb Wrege has accumulated a decade of experience in the technical support field. His expertise includes project management, where he has successfully guided projects from the planning stages through to completion. Wrege is skilled in communication and coordination with other departments and partners, which enhances collaboration and service efficiency within organizations.
Career Progression
Caleb Wrege's career in technical support began at H&R Block, where he advanced through various roles over a period of five years. He started as a Support Specialist and progressed to Senior Support Specialist, then Lead Support Specialist. His experience at H&R Block laid a strong foundation for his subsequent role at Labelmaster and his current position at Carta, showcasing his ability to grow within the technical support domain.