Drew Smith
About Drew Smith
Drew Smith is a Senior Customer Success Manager at Carta, where he has worked since 2021. He has a diverse background in customer service and management, with previous roles at United Airlines, TravelBank, and Corporate Traveler USA.
Work at Carta
Drew Smith has served as a Senior Customer Success Manager at Carta since 2021. In this role, he contributes to mapping and connecting the global ownership network. He has played a significant part in converging private and public markets within the organization. His position involves ensuring customer satisfaction and fostering relationships with clients to enhance their experience with Carta's services.
Previous Experience in Customer Service
Before joining Carta, Drew Smith accumulated extensive experience in customer service roles. He worked at United Airlines as a Customer Service Representative from 2007 to 2010 in Harrisburg, Pennsylvania. Following this, he held positions at Corporate Traveler USA as a Team Lead - Account Manager from 2014 to 2018 and at TravelBank as a Customer Success Manager from 2018 to 2020, both in San Francisco, California.
Entrepreneurial Venture with Little Buffalo Coffee
In addition to his role at Carta, Drew Smith is the Founder of Little Buffalo Coffee, established in 2020. This venture is based in Oakland, California, and reflects his entrepreneurial spirit and commitment to building a community-focused business.
Educational Background
Drew Smith studied at West Virginia University, where he earned a Bachelor of Arts (B.A.) degree in Geography. This educational background has likely contributed to his analytical skills and understanding of spatial relationships, which are beneficial in his professional roles.
Career Progression in Travel and Mapping
Drew Smith's career includes various roles in the travel industry. He worked as a Travel Consultant at Global Basecamps in 2010 and as a Travel Sales representative at STA Travel in 2011. Additionally, he served as a Mapping Specialist II at TSG Solutions Inc. from 2011 to 2013. These experiences have equipped him with a diverse skill set relevant to customer success and mapping services.