Nathalia Wichan
About Nathalia Wichan
Nathalia Wichan is a Customer Support Team Lead with a background in logistics and client services. She studied at both CEFET/RJ and the Federal University of Rio de Janeiro, and has held various internships in sales and client services.
Work at Carta
Nathalia Wichan currently holds the position of Customer Support Team Lead at Carta. In this role, she is responsible for overseeing customer support operations, ensuring that client inquiries are addressed efficiently and effectively. Her leadership contributes to enhancing the overall customer experience and maintaining high service standards.
Education and Expertise
Nathalia Wichan studied at the Centro Federal de Educação Tecnológica Celso Suckow da Fonseca (CEFET/RJ) from 2010 to 2012. She furthered her education at the Universidade Federal do Rio de Janeiro from 2013 to 2016. Her academic background provides her with a solid foundation in technical and analytical skills relevant to her career.
Background in Logistics and Client Services
Nathalia Wichan has a background in logistics and client services. She began her career as a sales intern at Grupo Nicomex - Logística Internacional in 2014. She later served as an international airfreight intern at the same company from 2013 to 2014. Additionally, she worked as a client services intern at Nielsen from 2015 to 2016, gaining valuable experience in client relations and service delivery.
Internship Experience
Nathalia Wichan has completed multiple internships that have shaped her professional development. Her internship at Grupo Nicomex involved logistics operations, while her role at Nielsen focused on client services. These experiences have equipped her with practical skills and insights into the logistics and customer support sectors.