Priscilla Machado, Cep
About Priscilla Machado, Cep
Priscilla Machado serves as a Technical Lead at Carta in Rio de Janeiro, Brazil, where she has worked since 2022. With a diverse background in technical support and education, she specializes in developing training documentation and providing live support for technical escalations.
Work at Carta
Priscilla Machado has been serving as a Technical Lead at Carta since 2022, contributing to the company's operations in Rio de Janeiro, Brazil. In this role, she develops and delivers technical training documentation and provides coaching on technical competency. Prior to her current position, she worked at Carta as a Support Analyst II for five months in 2022, where she specialized in live support for individual contributors, handling technical escalations and guiding efficient tool and platform usage. She also held the position of Support Analyst I at Carta for nine months in 2021.
Education and Expertise
Priscilla Machado holds multiple degrees, showcasing her diverse educational background. She completed her MBA in Business Management at Ibmec from 2016 to 2017. Additionally, she earned a BA in International Relations from Ibmec between 2012 and 2015. Earlier, she studied at the Federal University of Rio de Janeiro, where she obtained a BA in Graphic Design from 2006 to 2010. Her educational qualifications support her expertise in technical training and business content management.
Background
Before her tenure at Carta, Priscilla Machado worked at Wise Up as Deputy Coordinator from 2011 to 2021, where she gained significant experience in leadership and coordination. She also worked as an English Teacher at CCAA from 2008 to 2011, contributing to her communication skills. Additionally, she briefly worked at Walt Disney World in Attractions Operations in 2007, which provided her with a unique perspective on customer service and operations.
Technical Competency and Support
In her current role as Technical Lead, Priscilla Machado acts as a technical subject matter expert and business content owner for leverage projects. She focuses on creating and maintaining internal content that enhances the technical competency of the team. Her well-rounded knowledge of late-stage private and limited liability companies is highly regarded by clients, and she plays a key role in Capitalization and Reporting, ensuring effective communication and support within the organization.