Roberta Fernandes Francisco
About Roberta Fernandes Francisco
Roberta Fernandes Francisco is a Senior Implementation Project Manager at Carta, with over six years of experience in the technology sector. She has held various roles at Equinix Brasil, including Service Desk Team Leader and Global Service Desk Agent, and has a strong educational background in business administration and information systems.
Work at Carta
Roberta Fernandes Francisco currently holds the position of Senior Implementation Project Manager at Carta, where she has been employed since 2023. In this role, she is responsible for overseeing project implementations, ensuring that client needs are met efficiently. Prior to this position, she worked as a Senior Customer Support Analyst at Carta from 2022 to 2023. Her transition from customer support to project management within the same company demonstrates her adaptability and growth in her professional career.
Previous Experience at Equinix Brasil
Roberta Fernandes Francisco has extensive experience at Equinix Brasil, where she worked in various roles from 2017 to 2022. She began as a Technical Support Intern and progressed to Global Service Desk Agent I and IV. She also served as Service Desk Team Leader for two years and held the position of Interim Service Desk Team Leader for three months in 2020. Her tenure at Equinix Brasil provided her with a solid foundation in customer service and technical support.
Education and Expertise
Roberta Fernandes Francisco has a strong educational background in business and technology. She studied at Pontifícia Universidade Católica do Rio Grande do Sul, where she earned a Master of Business Administration (MBA) in Leadership, Innovation, and Management 4.0 from 2021 to 2023. Additionally, she studied at Universidade Veiga de Almeida, achieving a degree in Hotel Management from 2007 to 2009, and at Estácio, where she completed a degree in Information Systems from 2010 to 2018. This diverse educational background supports her expertise in the technology sector.
Background in Technology Sector
Roberta Fernandes Francisco has over six years of experience in the technology sector, having worked across various segments. Her career began in 2014 at Hostnet Internet, where she served as an intern and later as a Technical Support Trainee. This early experience laid the groundwork for her subsequent roles in customer support and project management. Her continuous passion for technology has driven her career choices and professional development.