Thayná Neves
About Thayná Neves
Thayná Neves is a Senior Implementations Project Manager I at Carta, with a background in International Relations from Universidade Federal do Rio de Janeiro. She has extensive experience in project management and customer support, having worked at IBM and Aliança Navegation and Logistic.
Work at Carta
Thayná Neves currently holds the position of Senior Implementations Project Manager I at Carta, a role she has occupied since 2024. Prior to this, she served as Implementations Project Manager II from 2023 to 2024 and as Implementations Project Manager from 2021 to 2022. Her responsibilities include overseeing project implementations and ensuring client satisfaction. Neves has accumulated significant experience in project management within the company, contributing to various initiatives aimed at enhancing operational efficiency.
Education and Expertise
Thayná Neves earned her Bachelor's degree in International Relations from Universidade Federal do Rio de Janeiro, where she studied from 2012 to 2016. Additionally, she pursued a Postgraduate Degree in Innovation, Design, and Strategy at ESPM Escola Superior de Propaganda e Marketing from 2022 to 2023. This educational background has equipped her with a strong foundation in strategic thinking and project management, essential for her current role.
Background
Before joining Carta, Thayná Neves worked at IBM in various roles, including Customer Support Representative from 2017 to 2021 and Contracts Assistant from 2015 to 2017. She also gained experience as an intern in the Opportunity Management Team at IBM from 2013 to 2014. Earlier in her career, she worked as an Inside Sales Cabotage Intern at Aliança Navegation and Logistic from 2014 to 2015. This diverse work experience has contributed to her skill set in customer relations and project management.
Professional Experience at IBM
Thayná Neves spent four years at IBM, where she held multiple positions that enhanced her professional skills. As a Customer Support Representative, she focused on client interactions and problem resolution. Her role as Contracts Assistant involved managing contractual agreements and supporting operational processes. Additionally, her internship in the Opportunity Management Team provided her with insights into sales strategies and customer engagement.