Marcela Reis
About Marcela Reis
Marcela Reis is a Customer Support Specialist with extensive experience in customer service roles across various companies in the United Kingdom. She holds a degree in Architecture and Urbanism from UFMG and is proficient in both English and Portuguese, which enhances her ability to communicate with global professionals.
Work at Castor
Marcela Reis has been employed at Castor as a Customer Support Specialist since 2021. In this role, she focuses on enhancing customer satisfaction through effective support strategies. Her responsibilities include addressing customer inquiries and resolving issues to ensure a seamless experience for users of Castor's services.
Previous Experience in Customer Support
Before joining Castor, Marcela Reis worked at Nourish Care as a Customer Support Executive from 2019 to 2021. In this position, she was responsible for providing assistance to customers and improving service delivery. Prior to that, she served as a Customer Service Agent at Conduent from 2017 to 2019, where she gained foundational experience in customer service operations.
Education and Expertise
Marcela Reis studied at UFMG, where she achieved a degree in Architecture and Urbanism. Her educational background contributes to her analytical skills and problem-solving abilities. She possesses expertise in conflict resolution and personnel coordination, which aids in fostering team engagement and collaboration.
Bilingual Proficiency
Marcela Reis is bilingual in English and Portuguese. This proficiency allows her to engage in key discussions with global industry professionals, enhancing communication and support capabilities in diverse environments.
Quality Improvement Strategies
In her roles, Marcela has developed quality improvement strategies by revamping customer support methodologies. She formulates pragmatic solutions to execute complex projects and assess process improvements, demonstrating her commitment to enhancing operational efficiency.