Rick Montezuma
About Rick Montezuma
Rick Montezuma is a Technical Customer Support Specialist with extensive experience in customer support and technical roles across various companies. He has a background in marketing and has worked in positions ranging from technical support to coaching acrobatics.
Current Role at Castor
Rick Montezuma serves as a Technical Customer Support Specialist at Castor, a position he has held since 2021. In this role, he is responsible for providing technical assistance and support to customers, ensuring they effectively utilize the company's products and services. His expertise in customer support is complemented by his collaborative work with Product and Engineering teams, where he incorporates customer feedback into product development.
Previous Experience in Technical Support
Before joining Castor, Rick Montezuma accumulated extensive experience in technical support roles. He worked as a Sr. Technical Support at VirTrial from 2019 to 2021, where he addressed customer inquiries and resolved technical issues. Prior to that, he was a Lead Sales Engineer at VMRacks from 2016 to 2019, focusing on HIPAA web hosting solutions. His career began at Best Buy, where he served as a Geek Squad Computer Repair Technician from 2007 to 2011.
Coaching Background
Rick Montezuma has a background in coaching acrobatics, having served as an Assistant Head Acrobatics Coach at FLIP FORCE SAN DIEGO, INC. from 2016 to 2019. He also worked as an Assistant Acrobatics Coach at Boerne Gymnastics Center from 2009 to 2014. His coaching experience showcases his ability to mentor and train individuals, skills that he applies in customer onboarding and training in his current role.
Education and Qualifications
Rick Montezuma studied Marketing at California Baptist University, where he achieved a Bachelor’s Degree in 2016. His education has provided him with a solid foundation in marketing principles, which complements his roles in customer support and technical sales. This academic background supports his ability to understand customer needs and effectively communicate product benefits.
Early Career and Customer Support Experience
Rick Montezuma began his career in customer support at Pace, where he worked as a Customer Support Representative from 2010 to 2014. He also held a position as an Eligibility Worker at Riverside County Department of Public Social Services from 2015 to 2016. These roles contributed to his comprehensive understanding of customer service and eligibility processes, enhancing his capabilities in technical support and customer relations.