Aaron Woods
About Aaron Woods
Aaron Woods is a Customer Success Coach with extensive experience in customer success management across various companies, including Catalyst Software and LaunchDarkly. He specializes in strategic planning and enhancing customer success operations, while also mentoring future leaders in the field.
Current Role at Catalyst Software
Aaron Woods serves as a Customer Success Coach at Catalyst Software, a position he has held since 2022. In this role, he focuses on enhancing customer success operations and delivering value to clients. His responsibilities include creating and executing strategic plans while collaborating with cross-functional teams to improve customer satisfaction and retention.
Previous Experience at Datadog
Aaron Woods has extensive experience at Datadog, where he worked in various roles from 2016 to 2019. He started as an Account Manager for eight months and then transitioned to Team Lead - Customer Success for three months in Boston, MA. Later, he served as Team Lead - Enterprise Customer Success for two years in New York, NY, where he managed customer success initiatives for enterprise clients.
Career at LaunchDarkly
At LaunchDarkly, Aaron Woods held multiple positions from 2019 to 2022. He began as a Senior Customer Success Manager and progressed to Manager - Customer Success - East/EMEA. He later became Senior Manager, Strategic & Federal Customer Success, and currently serves as Director, Strategic & Federal Customer Success. In these roles, he leads a team focused on delivering value to large and complex accounts.
Education and Qualifications
Aaron Woods studied Finance at the University of New Hampshire, where he earned a Bachelor of Science degree from 2006 to 2010. He completed his secondary education at Hollis/Brookline High School from 2002 to 2006. His educational background supports his expertise in customer success management and strategic planning.
Mentorship and Leadership
Aaron Woods actively mentors and advises aspiring customer success leaders. He emphasizes the importance of continuous improvement and best practices in account engagements. His leadership style focuses on leveraging a growing network of resources to manage large accounts efficiently and effectively.