Alex Kaufman
About Alex Kaufman
Alex Kaufman is a Customer Success Coach with a background in Sociology and Communications from Tufts University. He has extensive experience in customer success roles at Amazon and other companies, recognized for his contributions to the field.
Work at Catalyst Software
Alex Kaufman serves as a Customer Success Coach at Catalyst Software. He has been in this role since 2023, working remotely. In this position, he focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from the software solutions offered by the company.
Previous Experience at Amazon
Kaufman has held multiple roles at Amazon. He worked as a Senior Customer Success Manager for the SAS Marquee Selling Partner Program (MSPP) from 2022 to 2023 in a remote capacity. Prior to that, he was a Senior Customer Success Manager for Strategic Account Services (SAS) Core from 2021 to 2022 in New York City. His responsibilities included managing customer relationships and driving success for various accounts.
Education and Expertise
Alex Kaufman studied at Tufts University from 2010 to 2014, where he earned a degree in Sociology, Communications, and Drama. His educational background provides a strong foundation for his roles in customer success, enabling him to understand client needs and communicate effectively.
Recognition and Achievements
Kaufman has received notable recognition in the customer success field. He was named among the Top 100 Customer Success Strategists in 2020 and recognized as a Top Global Customer Success Manager at Signal AI for two consecutive years, 2019 and 2020. He also received the 'Star of the Quarter' award at Amazon's SAS Peccy Awards in Q1 2022.
Career Path and Roles
Before his current roles, Kaufman worked in various positions that contributed to his expertise in customer success. He was a Senior Customer Success Manager at Signal AI from 2019 to 2021 and worked as a Freelance Publicist from 2017 to 2018. His experience also includes working at Cision as an Enterprise Account Manager and at Wunderkind in Strategic Partnerships.