Craig W.
About Craig W.
Craig W. is a Customer Success Growth Coach with extensive experience in building and leading customer success teams. He has held various roles in notable companies, including Catalyst Software and Boast.AI, and is passionate about mentoring teams in customer success and strategic relationship management.
Work at Catalyst Software
Craig W. currently serves as a Customer Success Growth Coach at Catalyst Software. He began this role in 2023 and has been contributing to the company's customer success initiatives for one year. His responsibilities include mentoring teams and implementing strategies to enhance customer engagement and satisfaction.
Previous Experience in Customer Success
Before joining Catalyst Software, Craig W. held several significant positions in customer success. He worked at Boast.AI as Senior Vice President of Customer Success from 2021 to 2022, where he was instrumental in building a Customer Success team and introducing revenue and churn forecasting practices. He also served as a Growth Coach at Communitech from 2019 to 2021 and was a Customer Success Fellow at On Deck in 2022.
Advisory Roles and Mentorship
In addition to his primary roles, Craig W. has taken on advisory positions, including his current role as an Advisor at ThinkSmith since 2022 and a Board Advisor at 'nuffsaid in 2022. He is passionate about mentoring customer success, pre-sales, and post-sales teams, focusing on building strong relationships to drive business growth.
Educational Background
Craig W. studied at the University of Waterloo from 1993 to 1994. His educational background has provided a foundation for his career in customer success and business operations, enabling him to develop effective strategies in various roles throughout his professional journey.
Achievements in Customer Success
Throughout his career, Craig W. has achieved notable milestones in customer success. At Boast.AI, he successfully built a Customer Success team from scratch to 11 members within three months. His expertise includes advising firms on leveraging products to drive key business initiatives and forming strategic relationships to increase revenue.