Karen Buelterman, MBA
About Karen Buelterman, MBA
Karen Buelterman, MBA, is a Customer Success Growth Coach with extensive experience in customer success management across various companies. She currently works at Customer Success Collective and Grammarly, focusing on building relationships and delivering value to customers.
Current Role at Catalyst Software
Karen Buelterman serves as a Customer Success Growth Coach at Catalyst Software, a position she has held since 2022. In this role, she focuses on enhancing customer success strategies and building strong relationships with clients. Her approach emphasizes providing value and achieving positive outcomes for both team members and customers.
Previous Experience in Customer Success
Karen has extensive experience in customer success roles across various organizations. She worked as Vice President of Customer Success & Business Operations at Hipcricket from 2012 to 2014. Later, she held positions at UserTesting, where she served as Senior Global Customer Success Manager from 2018 to 2021 and Principal Customer Success Manager for a brief period in 2021. Additionally, she worked at Oracle as Principal Customer Success Manager from 2014 to 2017.
Educational Background
Karen Buelterman earned her MBA in Organizational Leadership from The University of Montana - College of Business. She also holds a Bachelor of Arts in Anthropology from the University of Montana. Her educational background supports her expertise in customer success and leadership.
Leadership Style and Focus
Karen's leadership style is characterized by empathy and a pragmatic approach. She emphasizes operational excellence and incorporates humor into her interactions. Her focus is on building trusted relationships and providing value, which enhances both team dynamics and customer satisfaction.
Advisory Roles and Contributions
In addition to her primary roles, Karen served as an Advisory Board Member for the Customer Experience Program at the Tombolo Institute at Bellevue College from 2021 to 2022. This role involved contributing her expertise to enhance customer experience initiatives and educational programs.