Logan Life
About Logan Life
Logan Life is a Customer Success Coach with extensive experience in customer success management and training. Currently serving as Director of Customer Success Management at Contrast Security, he has held various roles in notable companies, including PagerDuty and ServiceTitan, and holds a Master's degree in Organizational Leadership.
Current Role at Catalyst Software
Logan Life serves as a Customer Success Coach at Catalyst Software, a position held since 2022. In this role, Logan focuses on enhancing customer satisfaction and success through effective coaching and support. Logan is actively involved in the Catalyst Coaching Corner program, which aims to mentor aspiring Customer Success Leaders, reflecting a commitment to professional development within the field.
Previous Experience at PagerDuty
Logan Life has extensive experience at PagerDuty, where they held multiple roles from 2019 to 2022. Initially serving as Customer Success Manager II, Logan advanced to Senior Principal Customer Success Manager, Enterprise, before becoming Strategic Customer Success Manager/Team Lead. This progression showcases a strong capability in managing customer relationships and leading teams effectively.
Educational Background
Logan Life obtained a Master of Organizational Leadership from Colorado State University Global, completing the program from 2015 to 2018. Prior to this, Logan earned a Bachelor of Science in Mass Communication-Broadcasting and International Studies from Brenau University between 2005 and 2009. Additionally, Logan graduated from A.C. Reynolds High School with a High School Diploma in 2005.
Career Path and Experience
Logan Life has held various positions across several organizations, contributing to a diverse career in customer success and training. Prior to Catalyst Software, Logan worked at ServiceTitan as Manager of Customer Training and at Commissions Inc. (CINC) in roles such as Client Services Advisor and Training Specialist Manager. Logan also has experience in the travel industry, having worked at Expedia, Inc. as an Associate Market Manager and Market Associate.
Focus on Process Improvement and Team Development
Logan Life emphasizes the importance of improving processes and procedures within teams. This focus is complemented by a commitment to coaching and developing team members, ensuring that they have the necessary skills and support to succeed in their roles. Logan's approach aims to foster a collaborative environment that enhances overall team performance.